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Can I use your site with cookies turned off?
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You will not be able to use our website properly with cookies turned off. To enable cookies in Internet explorer, click on Tools > Internet Options > Privacy. Then move the slider off 'Block all cookies'. In Firefox, click on Tools > Options > Privacy, and check the 'Accept cookies from sites' box.
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How long before my book is delivered?
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Books are dispatched by mail within seven working days (Monday to Friday, not including public holidays) of you placing your order.
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What do I do if there's a problem?
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You can contact Andy or Sam at Improve Literacy by e-mail on customerservice@improveliteracy.com (see Contact Us page)
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How safe is your website for online payments?
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We use Paypal to collect your payment and process the transaction. Paypal is a well-known and trusted payment gateway used by companies such as eBay. This ensures that your confidential information remains protected.
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How can I pay for my book?
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We accept payment online by credit card or debit card. Our payment gateway provider is PayPal, so you can also choose to pay using funds from your PayPal account.
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